Notice on the processing of personal data

This page describes how this Website is managed with regards to the processing of personal data of the users who visit it. The notice complies with current legislation regarding personal data for the users who interact with the services of this Website, within the framework of the 2016/679 EU Regulation. The notice is provided only for this Website and not for other websites that may be consulted by the user via our links.

Data Controller

The Data Controller is Otto Puro s.r.l.s., having its registered office in Bassano del Grappa (VI), Piazzale Cadorna n. 42, tax code and VAT IN 03959920244 (hereinafter “Otto Puro” or “Data Controller”).

Place of data processing

The processing related to web services is only handled by authorised staff, or by other persons authorised to carry out occasional maintenance operations. No information resulting from the use of the web service will be communicated or disseminated.

Purpose of the processing and legal basis of the processing

1.1 The personal data provided by users who forward requests and / or who purchase the products offered by the Data Controller via the Website (including the sending of newsletters) is used for the sole purpose of responding to requests or establishing the contract and is communicated to third parties only if this is necessary for that purpose. The legal basis of the processing is the need to respond to the requests of the interested parties or to execute a contract.

With the express consent of the user, the data may be used for marketing activities (commercial and promotional communication) relating to offers of products of the Data Controller with automated and traditional contact methods. The legal basis for the processing is the consent freely expressed by the interested party.

Apart from these hypotheses, users’ browsing data will be stored for the time strictly necessary to manage processing activities, within the limits established by law.

Types of data processed

Browsing data

The computer systems and software procedures used to operate the Website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This information is not collected to be linked to identified interested parties, but by its very nature, through processing and linking to data held by third parties, could allow users to be identified. This category of data includes IP addresses or domain names of the computers used by users connecting to the Website, URI (Uniform Resource Identifier) addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (e.g. success, error) and other parameters relating to the operating system and the user’s computer environment. This data is used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and will be deleted after processing. The data could be used to ascertain responsibility in the case of hypothetical computer crimes against the Website.

Data provided voluntarily by the user

The provision of data is mandatory for the conclusion of the contract and / or for its execution, as well as to respond to user requests. The refusal to provide the data does not allow, therefore, to establish the contractual relationship and / or to fulfil the consequent obligations, as well as to meet the requests.

Third-party data provided voluntarily by the user

If the user provides third-party personal data, the user will act as an independent data controller for this data, assuming all legal obligations and liabilities. In this sense, the user holds the Data Controller harmless from and against any dispute, claim, request for compensation for processing damage, etc. it may receive from third parties whose personal data have been processed through the use of the site services in violation of the applicable regulations concerning the protection of personal data. In any case, if the user provides or otherwise processes third-party personal data while using the Website, he/she guarantees as of now – assuming all related liability – that this particular hypothesis of processing is based on the prior acquisition by the user of the third party’s consent to the processing of his/her personal information.


Cookies means a textual element stored in the hard disk of a computer only after authorisation. Cookies have the purpose of streamlining the analysis of web traffic or notifying when a specific site is visited and allow web applications to send information to individual users. No personal data of users is acquired by the Website in this regard. We do not use cookies to transmit personal information, nor are used any kind of the so-called persistent cookies, which are systems for tracking users. The use of session cookies is strictly limited to the transmission of session identifiers (consisting of random numbers generated by the server), which are necessary to allow the safe and efficient exploration of the Website. The so-called session cookies used on the Website avoid the use of other technology that could compromise the privacy of users’ browsing and do not allow the acquisition of personal data that may identify the user.

For more information, please refer to the cookie policy of the Website.

Personal data recipients

For the purposes listed above, the personal data of users can be shared with:

  1. parties that typically act as data controllers, i.e. (i) persons delegated or appointed to perform technical maintenance activities, (ii) hosting service providers, (iii) individuals, companies or professional firms that provide assistance and advice to the Data Controller in accounting, administrative, legal and financial matters;
  2. parties, bodies or authorities to whom it is mandatory to communicate the user’s data, according to the provisions of law or orders of the authorities
  3. persons authorised by the Data Controller to process the personal data necessary to perform activities strictly related to the provision of services

The complete list of data controllers is available by sending a written request to the Data Controller.

International transfers

If we transfer personal data outside the European Union, we will cover such transfers with an adequate level of protection. In particular, the user’s personal data may be transferred outside the territory of the European Union, alternatively, based on his/her consent, on the basis of the need to execute the contract he/she has concluded with the Company or for execution of the pre-contractual measures taken on its application, on the basis of the need to conclude or execute a contract stipulated between the Company and a third party in its favour.

If and when we transfer data to our suppliers that reside outside the European Union, we do so on the basis of an existing adequacy decision or on the basis of the Standard Contractual Clauses approved by the European Commission.

Processing methods and data storage periods

Personal data are processed with automated tools for the time strictly necessary to achieve the purposes for which they were collected. Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorised access.

The data are kept for the time strictly necessary for the pursuit of the purposes indicated in this notice and will be deleted at the end of this period, unless the data must be stored for legal obligations or to assert a right in court.

Rights of the interested parties

Within the limits and under the conditions established by law, the owner is obliged to respond to the requests of the interested party regarding personal data concerning him / her. In particular, based on the current legislation:

1. the data subject has the right to obtain from the data controller confirmation that the processing of personal data concerning him/her is in progress and, in this case, to obtain access to personal data;

2. the data subject has the right to obtain from the data controller the correction of inaccurate personal data concerning him/her without undue delay. Taking into account the purposes of the processing, the data subject has the right to obtain the integration of incomplete personal data, also by providing an additional declaration.

3. The data subject has the right to obtain from the data controller the deletion of personal data concerning him/her without undue delay and the data controller is obliged to cancel the personal data without undue delay within the limits and in the cases provided for by current regulations. The data controller communicates to each of the recipients to whom the personal data have been transmitted any corrections, cancellations or limitations of the processing, within the limits and in the forms provided for by the current regulations.

4. The interested party has the right to obtain the processing limitation from the data controller.

5. The data subject has the right to receive, in a structured, commonly used and automatically readable form, the personal data concerning him / her provided to a data controller and has the right to transmit such data to another data controller without hindrance from the data controller who supplied them.

To exercise the rights listed above, the interested party must send a written request to Otto Puro s.r.l.s., Piazzale Cadorna 72, Bassano del Grappa (VI).

In any case, the user is always entitled to lodge a complaint with the competent supervisory authority (Data Protection Authority).


These terms and conditions of use and sale (hereinafter “Conditions”) regulate the sale of products and the browsing of the Website (hereinafter “Website”), as well as all the functionalities provided through the Website.


1.1 Information

The seller and owner of this Website is Otto Puro s.r.l.s. (hereafter “Otto Puro”), having its registered office in Bassano del Grappa (VI), Piazzale Cadorna n. 42, tax code and VAT IN 03959920244.

1.2 Access and unauthorised use of the Website

Anyone who browses the Site without being registered or authenticated is considered a user (hereinafter “User”). By accepting these Conditions, the User consents to the registration by Otto Puro of his/her personal data and thus acquires the quality of “Customer” of Otto Puro.

The User or the Customer is only authorised to consult the pages and contents indicated in the menus. You may not attempt without authorisation to overcome or bypass the protection of the Website or to use the systems that allow it to function or are connected to the Website for purposes other than those for which it is intended and to prevent users from using it, as well as access, obtain, destroy, alter or damage information contained therein or interfere with such systems. Any such action will immediately be brought to the attention of the competent authorities and prosecuted in all civil and criminal courts pursuant to applicable international laws and conventions.

1.3 Trademarks, copyrights and other intellectual property rights

This Website as a whole, and all the material contained therein, is protected by current legislation on copyright and intellectual property. Except as provided herein, you may not use, modify, print, display, reproduce, distribute or publish the contents, names, brands and / or information contained in this Website without the written consent of Otto Puro.

1.4 Guarantee and exclusion of liability arising from the use of the Website

Otto Puro makes no guarantees regarding the continuity of the information and services on this Website and the accuracy and completeness of the information contained therein. Likewise, Otto Puro does not offer any explicit or implicit guarantee for any defects or in the event the connection to this Website causes any kind of damage even to the computer equipment used to access it. Otto Puro will not be in any way held liable for any direct or indirect damage resulting from the use of this Website. Otto Puro shall not be held liable for any loss or damage caused or resulting from the reliance made by the Users and Customers of the Website to the information contained therein. The material included in this Website may contain inaccurate information and typographical errors. The independent evaluation of the accuracy of the information published on this Website therefore remains the liable of Users and Customers. Otto Puro reserves the right to modify the Website and its contents at any time without prior or subsequent notification.

1.5 Links and information from third-party sources

This Website may contain information from third-party sources or referrals to other websites (“Links”). Otto Puro shall not be held liable for any reference or information coming from third parties as well as all contents and materials available on these sites or obtainable through them. Any questions and comments regarding the sites referred to by the links should be addressed only to the administrators of the sites.

1.6 Indemnity

By accessing and using this Website you accept all the conditions and undertakes to protect and hold Otto Puro, its staff and its brands unharmed, bearing any costs (including legal and court expenses incurred in relation to them), from any claim made by third parties regarding the use of the Website by Users and Customers or in relation to it. The user and the customer hold Otto Puro harmless from any civil or criminal liability and waives any claim against it, for any service disruption, such as failure to provide access to the Website, product unavailability, the delay in carrying out the shipment, the delay in delivery by the courier, damage or non-delivery of the goods ordered.


These general conditions of sale govern the sale of products and must be read carefully. By making any purchase on this Website you fully accept these general conditions of sale.

The photographs, graphics or iconographic representations and videos related to the products are intended to provide as much information as possible to the customer.

2.1 Purchase contract

If you want to buy one or more products you can select them one by one and add them to your cart, then you will be asked to enter your billing and shipping information, to choose payment methods and to accept by checking the box “I accept the terms of use and sale”. At this point, an email will be sent to the Customer confirming the order and the purchase made.

The order and, consequently, the purchase of products will be considered formalised and perfected upon receipt of payment by Otto Puro.

2.2 Sale price and method of payment

Payment is made using the methods described below:

1) by bank transfer;

2) with PayPal;

3) on delivery.

With these payment methods, shipments in Italy are free for orders over 40.00 euros, whereas for orders of a lower amount the cost is 5.00 euros.

Product prices 

2.3 Delivery of products

Otto Puro commits to deliver the products in perfect condition to the address indicated by the Customer.

Delivery will usually be carried out on the street level. In order to optimise the delivery process, the address indicated by the Customer must be an address where it is possible to deliver during normal business hours.

In case the address is incorrect or incomplete, no one is present at the time of delivery or the courier cannot trace the recipient by phone, the shipment will be stored at the warehouse of the destination city. The costs of storage will be charged to the recipient who will pay directly to the courier upon delivery and if payment is by cash, in addition to the value of payment of the goods ordered according to the procedures established with the warehouse.

In the event that upon receipt of the ordered products, the Customer realises that the packaging is damaged or that, once opened, the products have been damaged during transport or are different from those ordered or some products in the order are missing, the Customer must notify Otto Puro within 5 days from the date of delivery. 

2.4 Right of withdrawal

The Customer has a maximum of fourteen (14) calendar days from the date of delivery of the product to totally or partially cancel the contract for the purchase of products, in accordance with the applicable legislation.

In case of multiple orders, this term starts from the delivery of the last product included in the same order.

The Customer has 14 calendar days from the communication of withdrawal to return the product(s) to Otto Puro. If the return does not take place within that period, Otto Puro will not accept product returns and the withdrawal will become ineffective.

The Customer will not have the right to withdraw in the cases provided for by the applicable legislation, for example for products packaged in compliance with Customer specifications or clearly personalised products.

To exercise the right of withdrawal, the product must be intact and be in the same condition in which it was delivered, with the packaging and the original labels. The Customer must send the product to Otto Puro’s address, in the same or similar package in which he/she received it.

In the event that the Customer exercises the right of withdrawal, he / she will be entitled to a refund of the price of the returned products, provided that the requirements established in these Conditions have been respected, the returned product is in the same condition in which it was delivered, it has not been used, damaged, removed from the packaging or lost before arriving at the Otto Puro headquarters.

If the right of withdrawal is exercised, the Customer must bear the shipping costs for the return to Otto Puro.

2.5 Availability of products 

If the product is not available in stock, in the quantity desired by the customer, the latter will be contacted by Otto Puro, by phone and / or email, at the address communicated at the time of ordering, where all necessary information on the Products will be listed and within the terms foreseen for the supply.

In the event of temporary or permanent non-availability of the Products requested by the Customer in the warehouse, the latter will be contacted by e-mail and/or phone. Otto Puro will inform the customer of the time necessary to restock the Product and will propose, alternatively, the purchase of other products or the cancellation of the order, returning the amount already received as payment. 

2.6 Guarantee

All Products purchased from Otto Puro enjoy the legal guarantee of conformity in accordance with current legislation.

The legal guarantee against the seller is applied for conformity defects that occur within 24 months from the date of delivery of the Product and that are reported within 2 months following the date on which the defects are discovered.

This guarantee is not applicable in case of negligence, carelessness in the use and maintenance of the Product.

The guarantee is personal and therefore applies only to the original Customer, since it is reserved for direct customers and not to traders or dealers.

2.7 Amendments to the general conditions of sale

Otto Puro reserves the right to modify the Website, the policies and these general conditions of sale at any time to offer new products or services, or to comply with legal or regulatory provisions. The Customer will be subject to the policies and terms of the general sales conditions in force from time to time when ordering products from Otto Puro, unless changes to these policies and terms are required by applicable laws or by the competent authorities (in which case they will also apply to previous orders). If any provision of these conditions is considered to be invalid, null or for any reason unenforceable, this condition will not however affect the validity and effectiveness of the other provisions.

2.8 Applicable Law and Competent Court

These Terms of Use and Sale are governed by Italian law.

For any dispute the parties are subject to the jurisdiction of the court of the city where the customer or the user has his/her residence or home.