These terms and conditions of use and sale (hereinafter “Conditions”) regulate the sale of products and the browsing of the Website (hereinafter “Website”), as well as all the functionalities provided through the Website.


1.1 Information

The seller and owner of this Website is Otto Puro s.r.l.s. (hereafter “Otto Puro”), having its registered office in Bassano del Grappa (VI), Piazzale Cadorna n. 42, tax code and VAT IN 03959920244.

1.2 Access and unauthorised use of the Website

Anyone who browses the Site without being registered or authenticated is considered a user (hereinafter “User”). By accepting these Conditions, the User consents to the registration by Otto Puro of his/her personal data and thus acquires the quality of “Customer” of Otto Puro.

The User or the Customer is only authorised to consult the pages and contents indicated in the menus. You may not attempt without authorisation to overcome or bypass the protection of the Website or to use the systems that allow it to function or are connected to the Website for purposes other than those for which it is intended and to prevent users from using it, as well as access, obtain, destroy, alter or damage information contained therein or interfere with such systems. Any such action will immediately be brought to the attention of the competent authorities and prosecuted in all civil and criminal courts pursuant to applicable international laws and conventions.

1.3 Trademarks, copyrights and other intellectual property rights

This Website as a whole, and all the material contained therein, is protected by current legislation on copyright and intellectual property. Except as provided herein, you may not use, modify, print, display, reproduce, distribute or publish the contents, names, brands and / or information contained in this Website without the written consent of Otto Puro.

1.4 Guarantee and exclusion of liability arising from the use of the Website

Otto Puro makes no guarantees regarding the continuity of the information and services on this Website and the accuracy and completeness of the information contained therein. Likewise, Otto Puro does not offer any explicit or implicit guarantee for any defects or in the event the connection to this Website causes any kind of damage even to the computer equipment used to access it. Otto Puro will not be in any way held liable for any direct or indirect damage resulting from the use of this Website. Otto Puro shall not be held liable for any loss or damage caused or resulting from the reliance made by the Users and Customers of the Website to the information contained therein. The material included in this Website may contain inaccurate information and typographical errors. The independent evaluation of the accuracy of the information published on this Website therefore remains the liable of Users and Customers. Otto Puro reserves the right to modify the Website and its contents at any time without prior or subsequent notification.

1.5 Links and information from third-party sources

This Website may contain information from third-party sources or referrals to other websites (“Links”). Otto Puro shall not be held liable for any reference or information coming from third parties as well as all contents and materials available on these sites or obtainable through them. Any questions and comments regarding the sites referred to by the links should be addressed only to the administrators of the sites.

1.6 Indemnity

By accessing and using this Website you accept all the conditions and undertakes to protect and hold Otto Puro, its staff and its brands unharmed, bearing any costs (including legal and court expenses incurred in relation to them), from any claim made by third parties regarding the use of the Website by Users and Customers or in relation to it. The user and the customer hold Otto Puro harmless from any civil or criminal liability and waives any claim against it, for any service disruption, such as failure to provide access to the Website, product unavailability, the delay in carrying out the shipment, the delay in delivery by the courier, damage or non-delivery of the goods ordered.


These general conditions of sale govern the sale of products and must be read carefully. By making any purchase on this Website you fully accept these general conditions of sale.

The photographs, graphics or iconographic representations and videos related to the products are intended to provide as much information as possible to the customer.

2.1 Purchase contract

If you want to buy one or more products you can select them one by one and add them to your cart, then you will be asked to enter your billing and shipping information, to choose payment methods and to accept by checking the box “I accept the terms of use and sale”. At this point, an email will be sent to the Customer confirming the order and the purchase made.

The order and, consequently, the purchase of products will be considered formalised and perfected upon receipt of payment by Otto Puro.

2.2 Sale price and method of payment

Payment is made using the methods described below:

1) by bank transfer;

2) with PayPal;

3) on delivery.

With these payment methods, shipments in Italy are free for orders over 40.00 euros, whereas for orders of a lower amount the cost is 5.00 euros.

Product prices 

2.3 Delivery of products

Otto Puro commits to deliver the products in perfect condition to the address indicated by the Customer.

Delivery will usually be carried out on the street level. In order to optimise the delivery process, the address indicated by the Customer must be an address where it is possible to deliver during normal business hours.

In case the address is incorrect or incomplete, no one is present at the time of delivery or the courier cannot trace the recipient by phone, the shipment will be stored at the warehouse of the destination city. The costs of storage will be charged to the recipient who will pay directly to the courier upon delivery and if payment is by cash, in addition to the value of payment of the goods ordered according to the procedures established with the warehouse.

In the event that upon receipt of the ordered products, the Customer realises that the packaging is damaged or that, once opened, the products have been damaged during transport or are different from those ordered or some products in the order are missing, the Customer must notify Otto Puro within 5 days from the date of delivery. 

2.4 Right of withdrawal

The Customer has a maximum of fourteen (14) calendar days from the date of delivery of the product to totally or partially cancel the contract for the purchase of products, in accordance with the applicable legislation.

In case of multiple orders, this term starts from the delivery of the last product included in the same order.

The Customer has 14 calendar days from the communication of withdrawal to return the product(s) to Otto Puro. If the return does not take place within that period, Otto Puro will not accept product returns and the withdrawal will become ineffective.

The Customer will not have the right to withdraw in the cases provided for by the applicable legislation, for example for products packaged in compliance with Customer specifications or clearly personalised products.

To exercise the right of withdrawal, the product must be intact and be in the same condition in which it was delivered, with the packaging and the original labels. The Customer must send the product to Otto Puro’s address, in the same or similar package in which he/she received it.

In the event that the Customer exercises the right of withdrawal, he / she will be entitled to a refund of the price of the returned products, provided that the requirements established in these Conditions have been respected, the returned product is in the same condition in which it was delivered, it has not been used, damaged, removed from the packaging or lost before arriving at the Otto Puro headquarters.

If the right of withdrawal is exercised, the Customer must bear the shipping costs for the return to Otto Puro.

2.5 Availability of products 

If the product is not available in stock, in the quantity desired by the customer, the latter will be contacted by Otto Puro, by phone and / or email, at the address communicated at the time of ordering, where all necessary information on the Products will be listed and within the terms foreseen for the supply.

In the event of temporary or permanent non-availability of the Products requested by the Customer in the warehouse, the latter will be contacted by e-mail and/or phone. Otto Puro will inform the customer of the time necessary to restock the Product and will propose, alternatively, the purchase of other products or the cancellation of the order, returning the amount already received as payment. 

2.6 Guarantee

All Products purchased from Otto Puro enjoy the legal guarantee of conformity in accordance with current legislation.

The legal guarantee against the seller is applied for conformity defects that occur within 24 months from the date of delivery of the Product and that are reported within 2 months following the date on which the defects are discovered.

This guarantee is not applicable in case of negligence, carelessness in the use and maintenance of the Product.

The guarantee is personal and therefore applies only to the original Customer, since it is reserved for direct customers and not to traders or dealers.

2.7 Amendments to the general conditions of sale

Otto Puro reserves the right to modify the Website, the policies and these general conditions of sale at any time to offer new products or services, or to comply with legal or regulatory provisions. The Customer will be subject to the policies and terms of the general sales conditions in force from time to time when ordering products from Otto Puro, unless changes to these policies and terms are required by applicable laws or by the competent authorities (in which case they will also apply to previous orders). If any provision of these conditions is considered to be invalid, null or for any reason unenforceable, this condition will not however affect the validity and effectiveness of the other provisions.

2.8 Applicable Law and Competent Court

These Terms of Use and Sale are governed by Italian law.

For any dispute the parties are subject to the jurisdiction of the court of the city where the customer or the user has his/her residence or home.


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